Terms of service
TERMS AND CONDITIONS OF SALE
These terms apply when you buy from us as a consumer, online, by phone or in store. If you buy for your business through a CEN trade account, our Trade Terms and Conditions apply instead. Nothing in these terms affects your statutory rights.
1. ABOUT US
1.1 This website is operated by CEN-UK LTD, trading as CEN and CEN Automotive ("we", "us", "our"). We are a company registered in England and Wales, company number 07254850, with our registered office at Unit 25 Technology Drive, Beeston, Nottingham NG9 1LA.
1.2 You can contact us on 0115 924 0666, by email at sales@cen.uk, or through our contact page.
1.3 These terms, together with our Returns Policy, Shipping Policy and Privacy Policy, form the contract between you and us. Please read them before ordering.
2. USING OUR WEBSITE
2.1 You may use our website for your own personal use. You must not copy, reproduce or resell any part of its content for commercial purposes without our written permission.
2.2 We may change, suspend or withdraw any part of the website at any time.
3. PRODUCTS
3.1 We take care to make sure product descriptions, specifications and images are accurate. Colours and finishes may look slightly different on your screen, and packaging may vary from the images shown.
3.2 Where we give advice on fitment or compatibility with your vehicle or system, we do so in good faith from the information you give us. Please check vehicle details carefully when ordering.
4. YOUR ORDER
4.1 When you place an order you will receive an email confirming we have received it. This is not acceptance of your order. A contract between us is formed when we dispatch the goods, or when you collect them.
4.2 We may decline an order, for example if the item is out of stock, if there is a pricing or description error, if we cannot authorise your payment, or if your order fails our fraud and validation checks. If we decline an order you have paid for, we will refund you in full.
4.3 You can cancel an order at any time before dispatch by contacting us. Once an order has been dispatched, your cancellation rights are set out in section 7.
5. PRICES AND PAYMENT
5.1 Prices include VAT. Prices can change, but the price that applies is the one shown when you place your order.
5.2 If we discover an obvious pricing error after you have ordered, we will contact you to ask whether you want to continue at the correct price or cancel for a full refund.
5.3 We accept the payment methods shown at checkout. Pay later and instalment options are provided by third parties such as Klarna and Shop Pay (see section 12).
6. DELIVERY
6.1 Delivery options, charges and cut-off times are set out in our Shipping Policy and shown at checkout. Delivery times are estimates.
6.2 If we do not deliver within the time agreed, or within 30 days of your order if no time was agreed, you may treat the contract as ended and receive a full refund.
6.3 The goods are your responsibility from the time they are delivered to you or to someone you nominate, and they become yours once we have received payment in full.
6.4 Please let us know as soon as possible if your order arrives damaged or incomplete.
7. YOUR RIGHT TO CANCEL
7.1 For goods bought online, by phone or by email, you have a legal right to cancel within 14 days of the day you receive the goods, without giving a reason. We also offer an extended 30-day change-of-mind returns period. Full details, including how to return items and what will be refunded, are in our Returns Policy.
7.2 The right to cancel does not apply to: sealed audio, video or software that has been unsealed; software, licence or activation codes, and digital content, once supplied; goods made or personalised to your specification; or goods that have become inseparably mixed with other items after delivery.
7.3 Special orders (items we order in from a supplier for you) can be cancelled within 14 days of delivery in the same way as other goods, unless they were made or customised to your specification. The extended 30-day period does not apply to special orders.
8. FAULTY GOODS AND YOUR LEGAL RIGHTS
8.1 We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 include:
- within 30 days of delivery, you can reject faulty goods and get a full refund;
- after 30 days, you can ask for a repair or replacement, and if that fails or is not possible, a price reduction or refund;
- if a fault appears within 6 months of delivery it is presumed to have been there at delivery, unless we can show otherwise.
8.2 Many products also come with a manufacturer's warranty. This is in addition to, and does not affect, your legal rights.
8.3 Damage caused by incorrect installation, misuse, accidents, unauthorised modification or normal wear and tear is not a fault with the goods.
8.4 To report a fault, please contact us before returning anything, as set out in our Returns Policy.
9. INSTALLATION AND OTHER SERVICES
9.1 Where we install goods or carry out other services for you, we will do so with reasonable care and skill. Bookings, prices and timings are agreed with you when you book.
9.2 If a service is not carried out with reasonable care and skill, you can ask us to put it right, and if we cannot, you may be entitled to a price reduction.
10. OUR LIABILITY TO YOU
10.1 If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
10.2 We supply our goods for domestic and private use. We are not liable to you for any loss of profit, loss of business or business interruption.
10.3 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the goods and services we supply.
10.4 We are not responsible for delays or failures caused by events outside our reasonable control, such as courier failures or supplier shortages. If this happens we will contact you, and you may cancel for a refund of anything you have paid for goods not received.
11. GENERAL
11.1 We may update these terms from time to time. The terms that apply to your order are those on our website when you placed it.
11.2 If any part of these terms is found to be unenforceable, the rest will remain in force.
11.3 We use your personal information only as described in our Privacy Policy.
11.4 If you have a complaint, please contact us first and we will do our best to resolve it.
11.5 These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.
12. KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you Klarna's payment options. Payment is to be made to Klarna.
Further information and Klarna's user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and with Klarna's privacy statement.
CEN-UK LTD is not a lender. Credit is provided by Klarna Bank AB. Both are authorised and regulated by the Financial Conduct Authority. Credit is available subject to status to UK residents aged 18 or over. Firm Reference Number 928192.
